FREE DELIVERY IN AUSTRALIA FOR ALL PURCHASES OVER $150, USE CODE "fabandfree" AT CHECKOUT | NOW SHIPPING TO NEW ZEALAND.

FREQUENTLY ASKED QUESTIONS

Browse our frequently asked questions here. If you can’t find the answer you are after, please contact us.

How do I know my size?

Use our sizing guide here to find your perfect fit. If you need additional help, you can contact us here.

Special Orders

If you know a particular style you are wanting and cannot find it listed on our website, please contact us as we may be able to source it for you.

Cutting and personalising your piece

We are qualified Hair Stylists and have trained with wig companies in the U.S & Australia. If you are needing to have your piece personalised we can do so by appointment only.

Please contact us to make an appointment. There is an extra charge for this service.

How do I know what size I am?

Please refer to our sizing guide on how to correctly measure your head. 

How do I see what the colours look like other than just looking at a picture?

As we have worked with wigs for a long time we understand it’s hard to really know what a colour looks like from a little square on your computer – therefore we recommend taking a look at our social media pages

Instagram

Facebook

 to see the colours on real people. We have the colour listed on each of our posts. Our models’ pictures have been taken in real daylight and not with studio lights or any filters.

How long will it take to receive my order?

Orders are dispatched on weekdays, on the same day you place your order or the next day

If we have to order from our  supplier, we will dispatch within 7-10 days.

If for any reason there is a hold up we would contact you immediately.

How do I care for my wig or hairpiece?

You can print off our After-care guides listed:

Human Hair

Synthetic

Heat Friendly Fibres

Where can I find your terms and conditions?

You can find our Terms and Conditions here

 

Contact Us

If you have any questions about these Terms, please contact us.