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WIG EMPORIUM TERMS AND CONDITIONS

Welcome! This website, https://www.wigemporium.com.au/, is owned and operated by Blossom Hair Face Wigs Pty Ltd T/A Wig Emporium Online Boutique ABN 30 630 279 168. If you have any questions or need further information, please reach out to our team: info@wigemporium.com.au.

 

Postal Address: PO Box 74 Windsor 2756

Phone: 0428 387 530

This document sets out the Terms and Conditions you need to be aware of when using this website or purchasing from us. Please take a moment to read it, as it sets out the terms of our relationship so that we may benefit from clear boundaries and knowing what to expect from each other. 

When you visit this website or purchase our products, you agree that you are over the age of 18 and willing to be bound by these Terms & Conditions. If you don’t agree, you should not continue to visit this website or purchase anything from us.

All products advertised on this website are offered in compliance with Australian Consumer Law.

These Terms & Conditions may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.

Content Disclaimer

On this website and in our social media accounts, we provide information about the different types of wigs and the fibres used to make them. We explore various headwear options for cancer patients, and other information to help you chose and care for your wigs and replacement hair options. This content is provided solely for your education and personal development to help you make informed decisions.

Content Policy

We conduct extensive research in order to provide content that we believe to be valuable and true, but we have no responsibility for the use that you make of that information. 

Please be aware that the generalised information we provide is not a substitute for specialist advice tailored to your individual circumstances. 

There is no professional relationship formed by your visit to our website unless you explicitly choose to work with us by purchasing our services or products.

Any testimonials or results we may display on this website are based on our experience and those of our previous clients. They are not guarantees that anyone else will achieve the same results.

While we take all reasonable care to ensure that our content is accurate, relevant and up to date, we make no guarantees and disclaim any legal liability for inaccuracy, incompleteness or error. If you find something that seems problematic, it would be very helpful if you let us know!

we may modify our content at any time, including altering or deleting it without notice.

Visitor Responsibilities

You are responsible for your own safety and wellbeing while browsing the internet. Do not act on anything you read without first conducting your own research, consulting appropriately qualified professionals, and making informed choices about what is right for you, based on your personal circumstances.

It really should go without saying, but as a user of our website, you agree not to behave maliciously, spam any other user, post defamatory content about anyone, infect any aspect of our website with malware, hack into any part of our website where you don’t have our permission to be, or use our website for any purpose other than consuming our content, engaging in our programs, and purchasing our products or services. You also agree not to use our website or content in any way that is unlawful or harmful to any other person or business. If you do, we have the right to refuse you service and ban you from accessing our website or social media.

Our Products 

The terms and conditions in this document apply to all of our products. We offer the online sale of wigs, toppers and headwear.

Our intention in offering these services and products is to support you in looking and feeling your best, so you can have more confidence and be happy with your appearance. 

Why Work with Us?

We have many decades of experience, including international training in wigs and alternative hair solutions. We pride ourselves on our excellent reputation in the wig, hair and beauty industry.

We do all that we can to source the highest quality products available, so we can provide you with a wide range of choices to suit your desired look and lifestyle. It is very important to us that you feel comfortable and have a positive experience when shopping with us, and we aim to satisfy our customers with a successful online purchase delivered as quickly as possible. 

The following information is intended to help you get the most value out of your purchases. If you have any questions or concerns, please don’t hesitate to ask.

Caring for your Wigs & Toppers

All wigs and toppers have a lifespan. We will provide education about how to extend this life as much as possible with a printed list of instructions to help you care for your piece. This will include what not to do, how to wear and apply it correctly, and how to style it to look as natural as possible.

Some wigs need styling, and some don’t. It is very important that you consider this and determine whether you can manage the upkeep of your selected piece over time.

Creating & Terminating An Account

When you create an account with us, you agree to provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of these Terms and may result in immediate termination of your account.

You are responsible for safeguarding the password that you use to access our site and for any activities or actions carried out under your password, including any purchases made through your account.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

We may terminate or suspend access to your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Upon termination, your right to use our website or purchase from us will immediately cease. If you wish to terminate your account, you may simply discontinue using our website.

Indemnity & Limitation of Liability

We do not make any guarantees or warranties about the accuracy of any material displayed on this website, or the products offered through it, except for any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law. We are human and errors creep in despite the best of intentions. If you see something that doesn’t seem right, please let us know.

While we make all reasonable efforts to ensure that this website and our products meet with the highest standards of best practice, if something does go wrong that is not a direct result of our negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, we will not be liable for any loss or damage arising out of or related to our website, any products or services you purchase from us, or any content that we post, irrespective of whether such damages were foreseeable, and regardless of the nature of the claim.

You expressly agree that if this indemnity is unenforceable for any reason, our total cumulative liability for all causes of action of any kind, other than negligence, shall not exceed the amount that you have paid to us.

Payment Terms

All prices on our website are in Australian dollars and are inclusive of GST.

We accept a wide range of payment types for your convenience. Where the payment provider charges fees, these will be passed on to the customer.

Out of Stock

There are times when an item you have chosen may be out of stock or backordered with our supplier. If this happens, we will contact you so you can make an alternative choice or cancel your order.

Items that are out of stock in our warehouse but available from our suppliers can take up to 10 days to arrive. 

You can always check with us before placing your order to see if the piece you want is immediately available to ship to you.

Shipping & Delivery

We offer express shipping throughout Australia on all of our items. We also ship to New Zealand.

Orders under $150 pay shipping costs which are added at checkout.

We offer free shipping on orders over $150. However, if your order is over $300, we require you to pay insurance on your parcel. This will be added at checkout.

Once your order leaves our warehouse and you receive your tracking number, we are not responsible for its safe delivery. If you have any problems or an order does not arrive as expected, you must contact Australia Post about the issue.

Exchange, Return & Refund Policy

We offer exchanges ONLY Jon Renau and Raquel Welch wigs and toppers. No other brands of wigs or toppers are eligible for exchange, but they may be returned for a refund. 

We do not offer exchange or return on any other items other than wigs and toppers. Any purchase made with AFTERPAY cannot be returned.

You may request an exchange or refund of your wig or topper due to incorrect sizing, colour or style, subject to the following conditions:

  • You will need to ensure there are no rips or tears to the piece.
  • The piece must be clear of all odours especially smoke or perfumes.
  • There must be no traces of make-up on lace fronts or on the wig cap.
  • The piece must be returned in its original packaging complete with all tags.
  • The original packaging must be in as-new condition and undamaged.

If your piece meets these conditions, a credit or refund will be processed.

Exchanges and refunds incur a re-stocking fee of 20% of the piece price. 

For exchanges, you will also need to pay any applicable shipping charges.

How to return or exchange your piece: 

You will need to email us a request an exchange or return using our exchange/refund  FORM (download).

Please fill in all the questions & we will reply to you with a RA CODE. Make sure to include this code with your original form in your return box.

We need to receive your completed form within 3 days of you receiving your piece.

Items must be retuned via REGISTERED POST to our P.O BOX only.

We must receive the piece within a week of you receiving your RA number.

Post your piece to:

Wig Emporium Online Boutique

P.O BOX 74

Windsor NSW 2756

If you send a piece back to us without following our exchange/return policy guidelines we will refund you 50% of the piece price only.

Major Problems 

We take our obligations under Australian Consumer Law seriously and will do our best to address any issues that arise. However, even if there is a major problem, our liability is strictly limited to:

  • replacing the goods or providing the services again; or
  • if we are unable to do so within a reasonable time, refunding the full amount that you have paid to us.

If you feel that there is any problem with our services or your purchase, please let us know within 24 hours. We are keen to understand what has gone wrong if you are unhappy so that we can address your concerns and try to find a mutually acceptable solution.

Intellectual Property

Copyright & Trade Secrets

The content of this website and in all our resources is protected by copyright laws and treaties around the world, with all rights reserved.

You may store, print and reproduce the publicly available content that we supply solely for your own personal use, and only if we are clearly acknowledged as the source. 

You are welcome to share our blog posts or other publicly available content through social media, but you must provide a link back to this website or our social media profile.

Commercial exploitation of our content in any way that competes with our business is strictly prohibited.

Trade Marks

We own the registered and unregistered trade marks, logos, and service marks displayed on this website. These trade marks may not be used in connection with any other product or service without a licence, or in any way that is likely to cause confusion in the marketplace, or in any manner that disparages us or our business. 

Respectful Communication

We reserve the right to moderate any comments made on this website, in the Facebook Groups we control, and on any of our social media pages and profiles, including deleting comments that we deem to be rude, offensive, spammy or unacceptable, without any notification or correspondence with you. Keep all communication kind and polite, please.

Disrespectful or aggressive behaviour towards our team or anybody else will not be tolerated.

If a dispute arises, you agree to refrain from engaging in any public discussions regarding the matter, communicate with us in a polite and respectful manner and avoid any behaviour or communication that could reasonably be expected to negatively impact our business or personal interests. We make a similar commitment to you.

Dispute Resolution & Jurisdiction

If there is a problem, you agree to meet with us in good faith to discuss it and try to make a genuine effort to find a win-win solution. If the problem cannot be resolved within a reasonable time, you agree to pursue mediation and alternative methods of dispute resolution, with litigation being a last resort. we commit to making a similar effort to resolve any disputes in a friendly manner.

These Website Terms & Conditions are subject to the governing law of New South Wales, Australia. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of New South Wales, and the Commonwealth of Australia, will have exclusive jurisdiction.

Thank you for reading & respecting our T&Cs

This document was created with the support of Carefree Counsel. Copying it without permission is an infringement of copyright. Look after your business and your clients by getting your own Contracts that Care!