Last updated 07/11/24

Exchange, Return & Refund Policy

We offer exchanges ONLY Jon Renau and Raquel Welch wigs and toppers. No other brands of wigs or toppers are eligible for exchange, but they may be returned for a refund. 

We do not offer exchange or return on any other items other than wigs and toppers. Any purchase made with AFTERPAY cannot be returned.

You may request an exchange or refund of your wig or topper due to incorrect sizing, colour or style, subject to the following conditions:

  • You will need to ensure there are no rips or tears to the piece.
  • The piece must be clear of all odours especially smoke or perfumes.
  • There must be no traces of make-up on lace fronts or on the wig cap.
  • The piece must be returned in its original packaging complete with all tags.
  • The original packaging must be in as-new condition and undamaged.

If your piece meets these conditions, a credit or refund will be processed.

Exchanges and refunds incur a re-stocking fee of 20% of the piece price. 

For exchanges, you will also need to pay any applicable shipping charges.

How to return or exchange your piece: 

You will need to email us a request an exchange or return using our exchange/refund  FORM (download).

Please fill in all the questions & we will reply to you with a RA CODE. Make sure to include this code with your original form in your return box.

We need to receive your completed form within 3 days of you receiving your piece and the good returned within 7 days.

Items must be retuned via REGISTERED POST to our P.O BOX only.

We must receive the returned piece within 7 Days of you receiving your order.

Post your piece to:

Wig Emporium Online Boutique

P.O BOX 74

Windsor NSW 2756

If you send a piece back to us without following our exchange/return policy guidelines we will refund you 50% of the piece price only.

Major Problems 

We take our obligations under Australian Consumer Law seriously and will do our best to address any issues that arise. However, even if there is a major problem, our liability is strictly limited to:

  • replacing the goods or providing the services again; or
  • if we are unable to do so within a reasonable time, refunding the full amount that you have paid to us.

If you feel that there is any problem with our services or your purchase, please let us know within 24 hours. We are keen to understand what has gone wrong if you are unhappy so that we can address your concerns and try to find a mutually acceptable solution.